Modern Tools and Technologies for Knowledge Management: Their Role in Improving Knowledge Management Processes

Abstract

Knowledge management (KM) is a vital field that uses modern tools and technologies to support organizational learning and improve performance. Advanced technologies have changed the way organizations manage knowledge. These include artificial intelligence (AI), machine learning, and cloud computing. They help organizations collect, store, and share knowledge more efficiently. Their value extends beyond innovation and better decision-making. They can also improve organizational efficiency and strengthen competitive advantage.

This paper examines the modern tools and technologies used in knowledge management. It explores their role in improving four core processes: knowledge creation and acquisition, knowledge storage and organization, knowledge sharing and transfer, and knowledge application and retrieval.